![]() Most tracking information will update within 24-48 hours after the shipment leaves our facilities. We will try our best to ship out the purchased item within 1 Business day. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. Our team will automatically refund our customers for the purchase however, shipping and handling charges are non-refundable. If the item returns to us due to incorrect shipping information, we will notify the customer that the package has been returned. Please make sure to double-check the shipping addresses to ensure correct delivery. ![]() We are not responsible for any lost or stolen item after the package has been confirmed as delivered. Help! I was charged more than once for my order:įor duplicate charges on your card please contact us with your order number(s) and details so we can locate the transactions and act accordingly. Some international orders will be subject to import taxes, duties by the destination country which is the recipient’s responsibility. It will be automatically canceled and refunded and you can place your order again.Ĭustom, Duty Taxes, and other additional charges: If you have been charged and your order didn’t go through, don't worry. If you’re still unable to locate a confirmation email, just contact us with your first and last name, the date you placed the order and the order # and we will look up your order for you. Please check your spam folder and any other email addresses that you may have used. I didn't receive my order confirmation email: *Please note that we do not guarantee the exact delivery time the delivery issue is the responsibility of the delivery company.Ī tracking number will be provided by email. Please double check your billing and shipping address when placing an order as we are unable to reroute packages. Shipping charges for your order will be calculated and displayed at checkout in accordance with type (Standard or Priority.) Delivery delays can occasionally occur. Priority Shipping costs from $13.85 per order + $0.99 per Lb ( Delivery Time including handling time 2 business days) OTUSWORLD ships only to the United States.Įxcluding handling time 3–5 business days).Įxpedited Shipping cost from $8.35 per order + $0.99 per Lb (Transit Time excluding handling time 1-2 day) ‘My favourite part of living in our house is arriving home in winter, and feeling like the house gives you a warm hug.Orders will be shipped out within 1-2 business days. Nick requires no help and is completely independent therefore we are all relaxed and free. ‘Our accessible home has a huge impact on our day to day life. ‘We moved in at Christmas time 2017 on budget, on time and luckily with no major issues!’ says Tobi. The home was designed within eight months and built over the following year. Persian rugs and art in every room add warmth and colour. ‘We chose a very simple colour scheme as we wanted our colourful belongings to do the talking,’ Tobi says. Tobi and Nick have introduced their style to the interiors mostly through the styling, which is playful and sculptural. The property has two street frontages, both with their own entrances. Inspired by mid-century modernist architecture, the resulting house is made from solid concrete block contrasted with warm timber ceilings. ‘We wanted single level, step-less, wide doorways, and passageways as part of the design - regardless of Nick!’ ‘We wanted to utilise the long block and build the house lengthways to receive the north sun all day and have views of the garden from every room,’ says Tobi. The vision for the design was clear from the outset. ‘I believe the house is now happily ensconced in Daylesford somewhere!’ ‘We knew we wanted to build a cohesive, accessible home, so we gave the house away on Gumtree in exchange for a clear block ready to build on,’ says Tobi. The original home on the block was completely unfit for purpose, so they worked with Fasham to design and build its successor. Nick and Tobi bought the site of their Elsternwick house in 2016. Nick works as an access consultant (he was the primary consultant for the Sydney 2000 and Beijing 2008 Olympics and Paralympics) so naturally, his own home needed to be fully accessible. Their previous home had no parking - hardly ideal for Nick, who uses a wheelchair, and family life with their children Lucy (15) and Tom (12). Chef Tobi Dikstein and Nick Morris have long lived in the Elsternwick, Melbourne area, but not always in homes appropriate for their needs.
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